Frequently Asked Questions (FAQ’s)

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Frequently Asked Questions (FAQ’s)

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To check the status of your order, log on to www.nnexports.com and go to the My Orders section under My Account. When items in your order ship, we will add tracking information to this page. We will also email you when there is a status update to your order.

We use most safest/reliable source of payment like Paypal/Wire Bank Transfer/Western Union. We accept all major Debit and Credit Cards

The sizes of gemstones may vary sometime but not more than 0.20mm of the size mentioned.

All taxes are a part of the prices you see on the site. What you see is what you pay.

Stones are in stock and will be dispatched within 1-2 days. If there is no stock, the production time is about 5-10 days. It depends on the quantity you ordered. Please make sure to check the “Shipping Info” on the product screen to see the item’s estimated arrival.

Please contact us within 10 days and attach pictures or videos of damaged products.If the situation is confirmed, we will replace it with new products or refund the money after we received the damaged goods.

Before you order our product in bulk, you can request for its free samples. We will love to send them to you.

Carat is the standard unit of weight around the world in which a gemstone or diamond is measured. Carat originated from the Latin
word “Carratus” which relates to Carob Bean (seed).

1 Carat = 200 milligrams = 0.200 grams

We’re a friendly bunch, and we know that sometimes you might just have a change of heart. We accept the returns within 10 days of purchase. Shipping Charges on exchange is sole responsibility of Customers. Seal should not be opened if you wish to exchange or return. (Each packet is packed after putting a SEAL)

Yes We accept Cancellation request but only 90% of the order value will be refunded in loose gemstones and 75% will be refunded in jewelry order.

Yes we accept Custom and Personalized orders. Please contact us at:

Phone/WhatsApp: +91 9269931548

Email: nnexportindia@gmail.com

CONTACT

Still have questions?

Drop us a mail at nnexportindia@gmail.com, info@nnexports.com or

message us at +91 9269931548 and we will reply to you shortly.

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