To check the status of your order, log on to www.nnexports.com and go to the My Orders section under My Account. When items in your order ship, we will add tracking information to this page. We will also email you when there is a status update to your order.
Stones are in stock and will be dispatched within 1-2 days. If there is no stock, the production time is about 5-10 days. It depends on the quantity you ordered. Please make sure to check the “Shipping Info” on the product screen to see the item’s estimated arrival.
Please contact us within 10 days and attach pictures or videos of damaged products.If the situation is confirmed, we will replace it with new products or refund the money after we received the damaged goods.
Carat is the standard unit of weight around the world in which a gemstone or diamond is measured. Carat originated from the Latin word “Carratus” which relates to Carob Bean (seed).
We’re a friendly bunch, and we know that sometimes you might just have a change of heart. We accept the returns within 10 days of purchase. Shipping Charges on exchange is sole responsibility of Customers. Seal should not be opened if you wish to exchange or return. (Each packet is packed after putting a SEAL)
